• Display fake pop-up security alerts claiming the victim’s device is infected.
• Provide a fraudulent helpline number for Microsoft, Amazon, or other well-known companies.
• Trick victims into giving remote access to their computers, allowing fraudsters to install malware or steal sensitive data.
• Charge high fees for non-existent repairs or steal financial credentials.

2. Tech Support Fraud Schemes

Steps of the Fraud:

1. Fake Pop-Up Security Alerts:
   • Victims saw pop-up messages on their computers claiming their device was infected.
   • The alert included a toll-free number to call for support.
2. Impersonation of Microsoft/Amazon Support:
   • Upon calling, scammers posed as tech support executives from big companies.
   • They convinced victims to give remote access to their computers.
3. Creating a Fake Problem:
   • Fraudsters showed fake error messages or used technical jargon to convince victims their device was compromised.
   • Suggested expensive software or services to “fix” the problem.
4. Demanding Payment:
   • Victims were asked to pay via credit card, bank transfers, or gift cards for unnecessary services.
   • Sometimes, scammers stole banking details and passwords during remote access.
5. Investigation & Raids:
   • In 2024, Indian authorities raided 76 fake call centers operating tech support scams.
   • Scammers had defrauded victims globally, including in the U.S., U.K., and Germany.