Helpline fraud occurs when fraudsters impersonate customer service or helpline agents to scam individuals. These fraudsters typically contact victims through phone calls, messages, or emails, posing as representatives from legitimate organizations such as banks, government agencies, or tech support companies. They use fake helplines or customer service numbers to convince victims to share personal information, make payments, or authorize fraudulent transactions. Helpline fraud often exploits the victim’s trust in official-sounding phone numbers or websites, making it a growing concern in the digital age.