Air India Data Breach (2021)

Modus Operandi:

• Cyberattack compromised personal data of about 4.5 million customers, including passport and credit card information.
• Attackers targeted Air India’s passenger service system provider, leading to the breach.

Investigation Steps:

1. Incident Reporting: Air India disclosed the breach publicly.
2. Collaboration: Worked with external specialists to investigate.
3. Containment: Secured affected systems to prevent further unauthorized access.
4. Notification: Informed affected customers and advised monitoring of financial transactions.
5. System Upgrades: Enhanced security protocols to prevent future breaches.