● Fraudsters pose as bank officials and claim KYC issues.
● They trick victims into sharing banking credentials and OTPs.
● Unauthorized transactions are made from the victim’s account.

Case1 : Pune Army Veteran Cyber Fraud
Step 1: Fake Customer Care Contact
● Victim searched for a customer care number online.
● He unknowingly called a fraudulent helpline.

Step 2 :Fraudsters Impersonate Support Staff
● Scammers posed as genuine customer service representatives.
● They gained the victim’s trust by offering help.

Step 3 :Sensitive Information Extraction
● Fraudsters tricked the victim into sharing personal and financial details.
● They claimed these were needed to “resolve” his issue.

Step 4 :Unauthorized Transactions
● Using the stolen information, fraudsters withdrew ₹37 lakh from his accounts.
● Victim remained unaware until he noticed the missing funds.

Step 5 Realization & Complaint
● Victim discovered the fraud and reported it to authorities.
● Cybercrime police began their investigation.