● Statistical Insight: Customer care fraud is one of the fastest-growing forms of fraud,
with an estimated loss of over ₹200 crores in India alone in 2023 due to this type of
scam.
● Rise in Tech Support Scams: Scams involving fake tech support services have
increased by 30% in the past year, particularly targeting elderly users who may not be as
familiar with online threats.
● Common Platforms Targeted: Fraudsters frequently impersonate customer support
agents from telecom companies, online retailers, and banks, exploiting the trust users
place in these companies.