• Fraudsters use spoofing software to make calls appear as if they are from a bank’s official customer care number.
• Victims receive calls regarding fake fraudulent transactions or KYC updates.
• They are tricked into providing OTPs or banking credentials, leading to unauthorized transactions.

 Gangs Using Spoof Applications to Dupe People (2022)

Steps of the Fraud:

1. Caller ID Manipulation: Scammers used applications like X-lite, Eyebeam, and Indicall to spoof bank helpline numbers.
2. Fake Banking Alert: Victims received calls claiming suspicious transactions on their accounts.
3. Request for OTP: Scammers convinced victims to share OTPs under the pretense of securing their accounts.
4. Unauthorized Transactions: Fraudsters used the OTPs to conduct unauthorized withdrawals and transfers.
5. Realization and Complaint: Victims only realized they were duped after losing money, leading to police complaints.